Return Policy

Golf Auction Return Policy

At Canadian Golf Auctions, we are committed to providing a positive experience for all buyers. Please take a moment to review our return policy below. By placing a bid, you agree to abide by the terms outlined here.

1. As-Is Condition

All items are sold "as-is," and all sales are final once the auction has closed, except in cases where items are misrepresented or damaged during shipping. Please carefully review the item descriptions, photos, and condition before bidding. If you have any questions about an item, feel free to contact us prior to bidding.

2. Item Misrepresentation

If you receive an item that is significantly different from the description (e.g., the wrong size, wrong model, or incorrect condition), you may be eligible for a return. You must contact our customer service team within 72 hours of receiving the item to report the issue and request a return authorization. All returns for misrepresentation are subject to verification by our team.

3. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 48 hours of receipt. Please provide photographic evidence of the damage or defect. After review, we will offer a return or replacement, depending on the circumstances. In the case of defective or damaged items, we will cover return shipping costs.

4. No Returns for Change of Mind

We do not accept returns for any other reason, including a change of mind, incorrect fit, or if you simply no longer want the item after purchase.

5. Return Process

To initiate a return, please contact our customer support team at [email/contact]. You will need to provide:

  • Your order number
  • A description of the issue (misrepresentation, damage, or defect)
  • Photographic evidence (if applicable)

Once the return request is approved, you will receive instructions for returning the item. Please ensure that the item is returned in its original condition, with all included accessories, packaging, and tags, if applicable.

6. Return Shipping

If a return is authorized due to misrepresentation, damage, or defect, we will cover return shipping costs. For any other reason, the buyer is responsible for all return shipping fees.

7. Refunds

Once we receive the returned item and verify the issue, we will process a refund to the original payment method. Refunds typically take 5-7 business days to be reflected in your account, depending on your bank or payment provider.

8. Exceptions

Items that have been altered, customized, or used beyond typical testing may not be eligible for return, unless damaged in transit.

For further assistance or any questions about our return policy, please feel free to contact our customer support team. 

 

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